.flow-desk{color:#344059;background:#fff;border:1px solid #e6eaf1;border-radius:12px;overflow:hidden}.fd-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:24px}.fd-heading h2{font-size:22px;margin:4px 0 8px}.fd-heading p,.fd-heading span{font-size:13px;color:#778196;margin:0;line-height:1.7}.fd-heading>strong{font-size:32px;color:#536bc2;text-align:center}.fd-heading small{display:block;font-size:11px;font-weight:400;color:#778196}.fd-chain{list-style:none;display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin:0;padding:20px 24px;background:#f6f8fc;border-block:1px solid #e6eaf1}.fd-chain li{display:flex;flex-direction:column;gap:8px;font-size:12px;line-height:1.6}.fd-chain b{color:#6175bc;font-size:15px}.fd-tasks{padding:0 24px}.fd-task{display:flex;align-items:center;gap:15px;padding:20px 0;border-bottom:1px solid #eef1f6}.fd-task:last-child{border-bottom:0}.fd-task-icon{display:grid;place-items:center;background:#f1f4fc;color:#5971be;width:40px;height:40px;border-radius:9px;flex-shrink:0}.fd-task>div{flex:1;min-width:0}.fd-task h3{margin:0 0 6px;font-size:14px}.fd-task p{margin:0;line-height:1.7;font-size:12px;color:#7a859b;overflow-wrap:anywhere}.fd-task button,.fd-level-form button{display:flex;align-items:center;gap:8px;border:1px solid #dce3f1;background:#fff;color:#546fc0;border-radius:6px;padding:9px 12px;font-size:12px;white-space:nowrap;cursor:pointer}.fd-task em{font-size:10px;font-style:normal;background:#fff0e6;color:#b16735;margin-left:10px;padding:3px 6px;border-radius:4px}.fd-task.is-overdue .fd-task-icon{color:#b16735;background:#fff2e9}.fd-rule{padding:16px 24px;background:#f8f9fc;border-top:1px solid #e6eaf1;font-size:12px;line-height:1.9;color:#758199}.fd-empty{text-align:center;padding:35px;color:#7a859b;font-size:13px}.fd-levels{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:15px;padding:0 24px 24px}.fd-levels article{padding:18px;background:#f6f8fc;border:1px solid #e8ecf3;border-radius:8px;font-size:13px}.fd-levels p{font-size:12px;line-height:1.9;color:#7a859b;margin:10px 0 0}.fd-staff{padding:0 24px}.fd-level-form{display:flex;align-items:center;gap:16px;flex-wrap:wrap;padding:20px 0;border-top:1px solid #e8ecf3}.fd-level-form>div{flex:1;min-width:150px}.fd-level-form strong,.fd-level-form span{display:block;font-size:13px}.fd-level-form span{font-size:11px;color:#7a859b;margin-top:6px}.fd-level-form label{font-size:12px;color:#7a859b;display:flex;align-items:center;gap:10px}.fd-level-form select{border:1px solid #dce3f1;border-radius:6px;padding:8px;background:#fff;color:#344059}.fd-level-form p{width:100%;margin:0;font-size:12px;color:#a56640}.chat-routing-card{padding:18px 0;border-top:1px solid #e6eaf1}.chat-routing-card h3{font-size:13px;margin:0 0 12px}.chat-handoff-form{display:grid;gap:10px;margin-top:12px}.chat-routing-card details{font-size:12px;margin-top:15px}.routing-feedback{font-size:12px;color:#b16735;line-height:1.7}.routing-feedback:empty{display:none}
@media(max-width:760px){.fd-chain{grid-template-columns:repeat(3,minmax(0,1fr))}.fd-levels{grid-template-columns:1fr}.fd-task{gap:10px}.fd-task-icon{display:none}.fd-heading,.fd-rule{padding:18px}.fd-chain,.fd-tasks,.fd-staff{padding-inline:18px}.fd-levels{padding-inline:18px}.fd-heading h2{font-size:19px}}
@media(max-width:440px){.fd-task{flex-wrap:wrap}.fd-task>div{flex-basis:100%}.fd-task button{margin-left:auto}.fd-level-form label{width:100%}.fd-level-form select{flex:1}.fd-chain{font-size:11px;gap:16px 10px}}
.complaint-text{white-space:pre-wrap;overflow-wrap:anywhere}.fd-task>.complaint-actions{flex:0 0 auto;display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end;max-width:45%}.flow-desk>.table-wrap,.flow-desk>.owner-metrics,.flow-desk>.detail-note,.flow-desk>h3,.flow-desk>.owner-subnav{margin:18px 24px}.flow-desk>.table-wrap small{display:block;margin-top:5px;color:#7a859b}.flow-desk>.table-wrap td{white-space:nowrap}
.flow-desk>.table-wrap table{width:100%;border-collapse:collapse;font-size:13px}.flow-desk>.table-wrap th,.flow-desk>.table-wrap td{padding:14px 16px;text-align:left;border-bottom:1px solid #e8ecf3;white-space:nowrap}.flow-desk>.table-wrap th{background:#f6f8fc;color:#64748b;font-weight:500}.flow-desk>.table-wrap th:first-child,.flow-desk>.table-wrap td:first-child{position:sticky;left:0;background:#fff;z-index:1}.flow-desk>.table-wrap th:first-child{background:#f6f8fc}
@media(max-width:600px){.fd-task>.complaint-actions{max-width:100%;flex-basis:100%;justify-content:flex-start}.flow-desk>.table-wrap,.flow-desk>.owner-metrics,.flow-desk>.detail-note,.flow-desk>h3,.flow-desk>.owner-subnav{margin:16px 18px}.flow-desk .fd-heading{flex-wrap:wrap;gap:15px}.flow-desk .owner-metric strong{font-size:22px}}
.team-desk{display:grid;gap:22px;min-width:0}.team-desk .flow-desk{min-width:0}.td-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:0 24px 24px}.td-metrics article{background:#f6f8fc;border:1px solid #e7ecf4;border-radius:9px;padding:17px;min-width:0}.td-metrics span,.td-metrics small{display:block;font-size:12px;color:#78859a;line-height:1.7}.td-metrics strong{display:block;font-size:26px;color:#344d7a;margin:9px 0;font-variant-numeric:tabular-nums;overflow-wrap:anywhere}.td-metrics small{font-size:11px}.td-section-heading{display:flex;justify-content:space-between;align-items:center;gap:18px;margin:0 24px 18px}.td-section-heading h3{font-size:15px;margin:0 0 7px}.td-section-heading p{font-size:12px;line-height:1.8;color:#7a859b;margin:0}.td-select-label,.td-record-filters label{display:flex;align-items:center;gap:9px;font-size:12px;color:#778196}.td-select-label select,.td-record-filters select{background:#fff;border:1px solid #dce3f1;border-radius:6px;padding:9px 12px;color:#344059;font:inherit;max-width:100%}.td-record-filters{display:flex;align-items:center;gap:18px;flex-wrap:wrap;margin:0 24px 18px}.td-record-filters>span{font-size:12px;color:#778196;margin-left:auto}.td-record-button,.td-record-actions button,.td-pagination button{border:1px solid #dce3f1;background:#fff;color:#546fc0;border-radius:6px;padding:8px 12px;font:inherit;font-size:12px;cursor:pointer}.td-record-button:hover,.td-record-actions button:hover{background:#f1f5ff}.td-record-button[aria-pressed=true]{background:#eaf0ff;border-color:#b4c5ec}.td-selected td{background:#f8faff}.team-desk .td-selected td:first-child{background:#f8faff}.team-desk .td-overdue{color:#bd7542}.td-pagination{display:flex;align-items:center;justify-content:flex-end;gap:10px;margin:18px 24px 24px;font-size:12px;color:#7a859b}.td-pagination button:disabled{opacity:.45;cursor:default}.td-records{scroll-margin-top:24px}.team-desk>.td-rules{font-size:12px;color:#7a859b;line-height:1.9;margin:0 3px}.td-business-links{margin-top:12px!important}.team-desk .table-wrap{overflow-x:auto}.td-records td:nth-child(2){max-width:280px;overflow-wrap:anywhere;white-space:normal}.td-records td:first-child small{max-width:240px;overflow-wrap:anywhere;white-space:normal}
@media(max-width:1100px){.td-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:600px){.team-desk{gap:16px}.td-metrics{margin-inline:18px;gap:10px}.td-metrics article{padding:13px}.td-metrics strong{font-size:22px}.td-section-heading{margin-inline:18px;flex-wrap:wrap}.td-record-filters{margin-inline:18px;gap:12px}.td-record-filters label{flex-wrap:wrap;max-width:100%}.td-record-filters>span{width:100%;margin:0}.td-pagination{margin-inline:18px}.team-desk .owner-subnav button{padding:10px 12px}}